Cancellation and Refund

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Cancellation and Refund Policy

At Prime Holiday Destinations (PHD), we aim to provide a flexible and fair cancellation and refund policy to meet the needs of our travelers while maintaining a smooth booking experience. Please review the terms below, which apply to all bookings made with us.

1. Payment Options

  • Bank Transfer: Payment via BACS to our business account.
  • PayPal: A payment link will be emailed to you upon request.
  • For bookings with a travel date within 30 days of confirmation, full payment is required.
  • For bookings with a travel date beyond 30 days, a deposit of $100 is required to secure your booking. The remaining balance must be paid in full at least 30 days before the date of arrival at the destination.

2. Cancellation Policy

  • Cancellation policies vary based on the destination and service providers. We work closely with our local partners to ensure that the terms are clearly communicated to avoid misunderstandings.
  • All cancellation requests must be submitted in writing via email at least 30 days before the travel date.
  • Cancellation requests received less than 30 days before the start of the holiday package will be subject to our refund policy outlined below.

3. Refund Policy

Refunds depend on the timing of the cancellation, as follows:

  • 30 days or more before departure: Full refund, minus a $50 administration fee.
  • 29 – 22 days before departure: 50% refund, minus a $50 administration fee.
  • 21 days or less before departure: No refund will be issued.

Notes: All refunds are subject to a $50 administration fee. The Cancellation & Refund Policy is subject to change without prior notice.

For any questions or further clarifications, feel free to contact us. We're here to make your holiday planning as seamless and enjoyable as possible.